Warranty
 

LCD Monitors
Three (3) years parts, labour and LCD back light from purchase date
Within ninety (90) days, ONE Monitor will pay for both ways shipping and handling
DOA (Dead On Arrival) Policy:
DOA policy will extend to all resellers and end users
DOA period is 30 day from customer's invoice date
ONE Monitor will send out new replacement unit via 2-day courier upon DOA unit received in ONE Monitor facility
ONE Monitor will pay for both way shipping
Definition of DOA is no video or no power
Refurbished/Demo units carry a 90 day warranty. ONE Monitor will pay for both ways shipping.

Damages - All shipping damages must be reported within 7 business days upon receipt of product. After which the customer is responsible for all incurred repair costs.

Plasma Displays and LCD TVs 20 inch or higher
Two (3) year parts and labour from purchase date (except for refurbished/demo units)
Within ninety (90) days, ONE Monitor will pay for both ways shipping and handling
From ninety (90) year to the end of the term, customer pays both ways shipping
Customer needs to pack the LCD TV in its original box and send the unit back with the RMA number visible on the outside
The unit needs to be insured by the customer and sent through either Fed Ex or UPS
Refurbished/Demo units carry a 90 day warranty. ONE Monitor will pay for both ways shipping.

Damages - All shipping damages must be reported within 7 business days upon receipt of product. After which the customer is responsible for all incurred repair costs.

Computers/Portable Media Player (PMP)
One (1) year parts and labour from purchase date (except for refurbished/demo units)
Within ninety (90) days, ONE Monitor will pay for both ways shipping and handling
From ninety (90) year to the end of the term, customer pays both ways shipping
Customer needs to pack the computer in its original box and send the unit back with the RMA number visible on the outside
The unit needs to be insured by the customer and sent through either Fed Ex or UPS
Refurbished/Demo units carry a 90 day warranty. ONE Monitor will pay for both ways shipping.

Damages - All shipping damages must be reported within 7 business days upon receipt of product. After which the customer is responsible for all incurred repair costs.

Obtaining Depot Warranty Service
If you purchased a ONE Monitor product in the United States or Canada, you are entitled to depot repair service during the warranty period subject to the following terms and conditions:
1. Depot warranty service is available for all Products purchased and located in the continental United States or Canada.

2. You must contact ONE Monitor Technical Support Center at 1-866-676-1313.

3. ONE Monitor or ONE Monitor Technical Support Center will attempt to resolve technical issues over the phone. If telephone resolution is not possible, ONE Monitor or ONE Monitor Customer Service Center will then issue a Return Materials Authorization ("RMA") number to be used as a means of identifying the product returned. RMA authorizations and numbers are valid for fifteen (15) business days and void thereafter.

4. You must return the product to ONE Monitor or unless otherwise directed by ONE Monitor to a ONE Monitor Authorized Service Provider. You must prepay any shipping charges, export taxes, custom duties and taxes, or any charges associated with transportation of the ONE Monitor product. In addition, you are responsible for insuring any Product shipped or returned and assume the risk of loss during.

5. All returned Products must be accompanied with
(i)the original shipping and packing materials
(ii) a description of the ONE Monitor product symptom and
(iii) proof of the place and date of purchase.

The RMA number must be clearly printed on packing slip and on the exterior-shipping container. All Products must be sent in secure packaging to avoid any shipping damages.

6. ONE Monitor and ONE Monitor Authorized Service Provider reserve the right to refuse and return, freight collect, Products (i) that are not covered by ONE Monitor's warranty; or (ii) for which there is no trouble found. Products delivered to ONE Monitor or a ONE Monitor Authorized Service Provider with an expired RMA may be refused and returned to the customer freight collect.

7. ONE Monitor or ONE Monitor Authorized Service Provider will use its best efforts to service Products within 30 business days after ONE Monitor's or ONE Monitor Authorized Service Provider's receipt of the Products at its warehouse facilities located at Ontario, Canada, or some other location identified by ONE Monitor. For return shipments, except otherwise described herein, ONE Monitor or ONE Monitor Authorized Service Provider will pay the shipping cost and retain risk of loss until delivery to the customer's location as evidenced by signature collected by carrier. The customer may designate only one location within the continental Untied States or Canada for return shipments. ONE Monitor and ONE Monitor Authorized Service Provider are not responsible for shipping or other delays beyond their control.

8. Refund policy is depended on the sales term between end users and resellers/retailers. ONE Monitor will only provide repair or replacement services to end-users.

9. The DOA (Defective on Arrival) policy is depended on the sales term between end users and resellers/retailers.

This limited warranty does not extend to any product not purchased from the ONE Monitor authorized reseller. This limited warranty also does not extend to any product that has been damaged or rendered defective;
(a) as a result of use of the product other than for its normal intended use, or other misuse, abuse or negligence to the product
(b) by the use of parts not manufactured or sold by ONE Monitor
(c) by modification of the product
(d) as a result of service by anyone other than ONE Monitor or a ONE Monitor authorized service provider
(e) improper transportation or packing when returning the product to ONE Monitor or a ONE Monitor Authorized Service Provider
(f) improper installation of third-party products
(g) improper environment (including proper temperature or humidity)
(h) unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire,
or acts of God.

ONE Monitor is not responsible for damage to or loss of any programs, data or removable storage media. You are responsible for saving (backing up) any programs, data or removable storage media.

EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, ONE Monitor DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL ONE Monitor BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL; DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, PROFITS, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT, EVEN IF ONE Monitor HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR, REPLACEMENT OR REFUND, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF THE ONE Monitor LIMITED WARRANTY SET FORTH HEREIN. IF, DESPITE THE FOREGOING LIMITATIONS, FOR ANY REASON ONE Monitor BECOMES LIABLE TO YOU FOR DAMAGES INCURRED BY YOU IN CONNECTION WITH THIS AGREEMENT, THEN, THE LIABILITY OF ONE Monitor WILL BE LIMITED TO THE AMOUNT EQUAL TO THE INVOICE AMOUNT PAID BY YOU TO ONE Monitor OR AN ONE Monitor AUTHORIZED RESELLER FOR THE PRODUCT.

All prices, products, terms & conditions are subject to change without notice. Some states or provinces/jurisdictions do not allow the exclusion or limitation or incidental or consequential damages for consumer products, and some states or provinces/jurisdictions do not allow limitations on how long an implied warranty lasts. In such states or provinces/jurisdictions, the exclusions or limitations of this limited warranty may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to consult applicable state and provincial/ local laws for a full determination of your rights.


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